2019 Awards

    Criteria for Awards

    Listed below are the criteria for each award being presented at the 2019 April Awards Banquet. If you would like to submit an award nomination, please click here.

    Communications Officer of the Year

    Awarded to one Telecommunicator who demonstrates the important nature of the job they perform by the level of service, skill and knowledge displayed on a daily basis. The recipient consistently goes above and beyond serving the general public, law enforcement, fire, ems, other agencies, his/her peers, and administrators. 

    Communications Team/Communication Center of the Year

    Awarded to two or more Telecommunicators who demonstrate the important nature of the job they perform by the level of service, skill and knowledge displayed on a daily basis. The recipients consistently go above and beyond serving the general public, law enforcement, fire, ems, other agencies, his/her peers and administrators.

    Communications Trainer of the Year

    Awarded to one certified or non-certified Training Officer who has had one or more successful trainees.  This person must have great knowledge and understanding his/her field, charisma, a unique training style, innovative training style or individual training style that deserves recognition.

    Communications Executive Staff of the Year (Includes Training Coordinators/GIS/Support Staff/Operations/Managers/Directors/IT)

    Awarded to one member of Executive Staff for any individual outstanding service deserving of recognition.

    Line Supervisor of the Year

    Awarded to one Shift Lead or Floor Supervisor who excels at the job he/she performs and effectively manages personnel in his/her agency.  He/she must easily adapt to a changing environment balancing the needs of personnel, law enforcement, fire, ems, upper management, citizens and other agencies all the while upholding a respectable and professional attitude.

    Award of Excellence

    Awarded to one Telecommunicator who consistently exceeds expectations in emergency communications.

    Lifesaver Award 

    Awarded to one or a team of two who Performed CPR, EMD or any other life-saving instructions on an emergency or non-emergency line that resulted in a good outcome for the patient.

    The Stork Award

    Awarded to one or a team of two who successfully assisted in the delivery of a child before medical assistance could arrive.

    Rookie of the Year

    Awarded to one person with less than one year of service who demonstrates a quick and full understanding of Telecommunicator duties and exhibits an outstanding attitude toward all duties required.

    Innovation Award

    Awarded to one person who provides a new idea or improvement inside or outside of the communications center that improves on the level of service from his/her agency.

    Heart of Dixie Award

    This award goes to the actual Child Caller (under the age of 15) who dialed 911 and communicated any problem that ended with a good outcome.